Thread: I'm soooo annoyed with Zooplus!!!

I'm afraid that's one of the big diseases of most webshops...
I have no experience with Zooplus in the UK, only with the one based in Holland, and I always got my orders on time so far...

I've just had an email from Zooplus cancelling my cat tree order saying it is out of stock after accepting my order! I still have time though to order another. Sorry about your basket, that must be really disappointing.

Originally Posted by Karena

I've just had an email from Zooplus cancelling my cat tree order saying it is out of stock after accepting my order! I still have time though to order another. Sorry about your basket, that must be really disappointing.

Oh no! Weve just ordered a cat tree too? What did you get? We got the Paradise Cat Tree...

Originally Posted by RiaBoo

Oh no! Weve just ordered a cat tree too? What did you get? We got the Paradise Cat Tree...

The paradise tree I'm afraid. I'm surprised they let you go ahead and order when they have told me it's out of stock! Seems a bit odd - why don't they tell you when you are ordering

Originally Posted by Karena

The paradise tree I'm afraid. I'm surprised they let you go ahead and order when they have told me it's out of stock! Seems a bit odd - why don't they tell you when you are ordering

Hrmmm... well it says on 'My Orders' that the cat tree had been 'sent' so I dont know what's going on, I swear I'll go mad if they email to tell me it's out of stock! , Ive also just looked on their UK site and the Cat Basket that I ordered is still available to buy.

when did you order yours? Maybe I should try ordering it again? very odd. The email which I have just re-read said: Due to unforeseen delivery problems, the product you ordered is currently unavailable. For this reason, we were forced to cancel your order. So maybe it isn't out of stock? Who knows what is going on!

Originally Posted by Karena

when did you order yours? Maybe I should try ordering it again? very odd. The email which I have just re-read said: Due to unforeseen delivery problems, the product you ordered is currently unavailable. For this reason, we were forced to cancel your order. So maybe it isn't out of stock? Who knows what is going on!

Well, we ordered the cat tree yesterday... but the cat basket last week. Goodluck with that, if you order it again, let us know how u get on

We ordered our cat tree in late December. From what I recall It came up on the Zooplus.ie page that it was out of order, and I was asked to click somewhere if I wished to be reminded by e-mail when it was back in stock. The following morning I had an e-mail that it was back in stock and was able to order straight away!

Thats very disappointing that you both got e-mails after you ordered. It might be worth contacting Zooplus to find out when it's likely to be back in stock!

Ria were you hoping to have the basket for transporting "Hank" on Saturday?

I always order from Zooplus England. Never had a problem. Only problem was the boxes it was delivered in were not of a good quality. Nowadays that has changed. Ordered tuesday, Friday I had the order at home! Once I had a problem with a scratching barrel and that was handled very well.

Originally Posted by Karol

I'm afraid that's one of the big diseases of most webshops...
I have no experience with Zooplus in the UK, only with the one based in Holland, and I always got my orders on time so far...

Yeah that is true Karol. Should have really bought it a little earlier but I guess I took the 'fast delivery' for granted, as we bought a cat litter box from them last month and it arrived within two days. Here's me thinking that the Xmas rush is over and it'll be no problem getting the items within a week. Pah!